Shipping

International Shipping

AYO offers worldwide shipping.

We carefully handle every order to ensure your pieces arrive in perfect condition.

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Order Processing

All orders are processed within 5–10 business days from the date of purchase, subject to product availability.

Each item is carefully packed at our warehouse before shipment.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

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Shipping Carrier

International shipments are handled by trusted courier services, including DHL.

Shipping costs are calculated automatically and displayed at checkout before payment is completed.

Delivery times may vary depending on the destination, location, and local customs procedures.

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Shipping Delays

Occasionally, delays may occur due to logistics or customs processing.

If a delay happens, you will be notified via email.

If a significant delay occurs before your order is dispatched, you may request to cancel the order and receive a full refund.

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Undeliverable Shipments

If a shipment is returned to us due to incorrect or incomplete delivery information, or if it is deemed undeliverable by the carrier, AYO reserves the right to withhold the cost of shipping and return handling.

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Damaged Packages

If you notice any damage to the package upon delivery, please document it with photos before opening the parcel and contact our support team as soon as possible at:

📩 support@ayobrand.com

This will help us resolve the situation promptly.

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Customs Duties & Taxes

Please note that AYO is not responsible for any customs duties, taxes, or fees imposed by local authorities in the destination country.

All such charges are the responsibility of the recipient.

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If you have any questions regarding international shipping, our support team will be happy to assist you before placing your order.

AYO

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