Refunds
Returns & Care
AYO Activewear
At AYO, every piece is created with care, intention, and attention to detail.
We value quality, hygiene, and fairness — for you and for everyone who chooses our brand.
Please take a moment to read our returns policy before placing an order.
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A Thoughtful Approach to Returns
Due to the nature of activewear and body-contact garments, all AYO items are considered final sale.
We do not offer refunds or exchanges for items that are of correct quality but do not fit personal preferences, such as size, style, or individual expectations.
This approach allows us to maintain the highest hygiene standards for all customers.
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Hygiene & Personal Use
Our collections include garments designed to be worn close to the body, such as tops, leggings, shorts, skirts, and bodysuits.
For hygiene and safety reasons, once an item has been delivered, it cannot be returned or exchanged — even if tried on briefly.
We appreciate your understanding and encourage you to review sizing details carefully before ordering.
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If Something Isn’t Right
If your order arrives with a defect, damage, or an incorrect item, we are here to help.
Please contact us within 48 hours of delivery at
📩 support@ayobrand.com,
including your order number and clear photos or videos of the issue.
After review, we will gladly offer a replacement or another appropriate solution.
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Shipping & International Orders
• Shipping fees are non-refundable.
• For confirmed defects or fulfillment errors, replacement shipping will be covered by AYO.
• International orders may be subject to customs duties and local taxes, which are the responsibility of the customer.
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Before You Order
We encourage you to:
• review product descriptions and size guides carefully,
• reach out to our support team with any questions before purchasing.
We are always happy to assist you in choosing the right piece.
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Thank you for respecting our policy and supporting a thoughtful, intentional approach to activewear.
AYO
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